Start with your organiser
For RSVP changes, member details, handicaps, event setup, scorer access or club rules, contact your club organiser. The organiser controls the club's information and can usually resolve these requests directly.
Fairway Plus and club plans are bought on this website. There is no purchase inside the iOS app, so if you are reading this in the app, open fairwaysocial.au in a browser to change a plan.
For Player Passport sign-in, private rounds, shot capture, bag or handicap provenance, start at your individual Passport. Settings provides personal JSON export, individual deletion and club unlink; the Account panel at the top of Settings signs out and deletes the account (how to delete your account). Unlinking does not delete club-owned history. Account deletion removes the email identity, personal records, sessions/tokens, entitlement history and named account-based club roles while preserving club-owned history. Foreground browser location starts only while the page is open after explicit Start; denial never blocks manual coordinates. Provider imports remain unavailable unless the connection card explicitly says the authorised adapter is configured.
Contact Fairway Social
Write to support@fairwaysocial.au for data export, correction or deletion, billing, cancellation, refunds, security concerns and technical faults. Include your club name, the affected screen, what you expected to happen, and roughly when it happened. Privacy requests can go to privacy@fairwaysocial.au instead, and either address reaches the same person.
Never put an organiser PIN, a share link, a scorer code or another member's personal information in an email or a screenshot.
Urgent access issue
If a member link or scorer code has been exposed, an authorised organiser should rotate it immediately in Club Settings. Do not include organiser PINs, share links, scorer codes or member personal information in screenshots or general messages.